How Does the Login Process Work When Switching Between Live and Test Workspaces?

Understand the login and two-factor authentication flow when switching between live and test workspaces in the MoEngage dashboard environment.

Understanding the login process when switching between live and test workspace, especially with two-factor authentication (2FA) and the login hierarchy, is essential for smooth navigation across different environments.

Instructions

• Access to both live and test databases.
• Confirm the login hierarchy: SSO login > Google sign-in > Simple login.
• Familiarity with enabling 2FA for the respective workspaces.
• Check if 2FA is enabled for the live database.
• Check if 2FA is not enabled for the test database.

Perform the following steps:

1. Switching from Live to Test Workspace:
   • Log in to the live workspace using the appropriate credentials (for example, email, password, and Google Authenticator).
   • Ensure the login process does not prompt for re-login.
   • Switch to the test workspace without logging out.
   • Verify if the dashboard user can switch to the test workspace without re-logging.
2. Switching from Test to Live Workspace:
   • Log in to the test workspace using the designated login method (for example, email and password).
   • Switch to the live workspace without logging out.
   • Check if the login process prompts for re-login.
   • Verify if the dashboard user is required to provide credentials (for example, email, password, and Google Authenticator) when switching from test to live.

The hierarchy to remember is SSO login > Google sign-in > Simple login.

Scenario

• The live workspace uses Google Authenticator.
• The test workspace uses email and password.

Behavior

• Switching from Live to Test: The user can switch without logging out because a Google sign-in is more important than a simple login.
• Switching from Test to Live: Due to the hierarchy (Google sign-in > Simple login), the user will be logged out and prompted to re-login.