Why Is the Delivery of Cards Delayed?

Card delivery in MoEngage depends on the user opening the app. Learn why cards may be delayed and how the SDK fetches campaign data on app launch.

Problem

The cards are not delivered right after the campaign is published.

Explanation

• When you publish a Card campaign and the user opens the app, the MoEngage SDK sends the Card campaign data to the user’s device.
• The SDK checks the eligibility of all Card campaigns for that device and posts the eligible ones.
• If the user performs the App/Site open action later than the campaign launch, the card may not be received in time.
• After the user performs the App/Site open action, the card is delivered within 2-3 minutes.

In the following example, the user received the card after a delay because the App/Site open action wasn’t performed earlier. The activity info shows that the card was delivered within 2-3 minutes after the App/Site open action was completed.