Why Did Users Fail To Receive the Event-Triggered Push Campaign?

Resolve issues where event-triggered push campaigns fail to deliver due to DND periods, frequency capping, or campaign-level minimum delay rules.

Problem

Push messages were not sent despite the campaign reaching and engaging a wide range of users.

Cause

This issue could occur due to users being in a DND (Do Not Disturb) period, Frequency Capping (FC), or a Campaign-Level Minimum Delay.

Solution

• To resolve this issue, remove nested filters when modifying the segmentation condition.
• Ensure that the user is part of the segment.
• Ensure that the campaign status is not set to stopped or paused.

Nested filters are not supported in Smart Trigger campaigns.