Why Are Images Failing to Load in HTML Email Campaigns?

Fix image loading failures in HTML email campaigns caused by parentheses in URLs by wrapping them in single quotes within CSS URL syntax.

Problem

When creating an HTML Email campaign, the uploaded image URLs may not appear in the email preview or during testing.

Explanation

The issue occurs when the URL contains parenthesis.

Solution

Use single quotation marks within the URL() syntax when adding the image, such as for a background color.

Example

To fix this, wrap the URL in single quotation marks to prevent syntax errors. The correct CSS code should follow this format:

Code

background-image:
  url('https://abc....');