Why Do Users Receive OSM Campaigns Even After the Flow Has Stopped?

Users still receiving OSM campaigns after a flow stops? Learn why this happens and how to set exit criteria to stop On-site Messaging delivery.

Problem

Even though the flow has stopped, users continue receiving On-site Messaging (OSM) campaigns created within it.

Explanation

• The user receives OSM campaign notifications because the expiration date has not been reached.
• The user continues to receive OSM pop-ups until the flow is retired.

Solution

To resolve the issue, the user must set up the exit criteria in the flows.

The expected logical behavior is as follows:

• If a Flow is in the Stopped, Paused, or Completed status, the OSM delivery will be stopped.
• If a Flow is in the Active or Retired status, the OSM delivery will continue.