Why Does the Screen Freeze After Closing the OSM Campaign?

Webpage freezing after closing an On-site Messaging campaign? Add the required trackDismiss and dismissMessage functions to the close button.

Problem

The webpage experiences a temporary freeze after the On-site Messaging (OSM) campaign is closed.

Solution

To resolve the issue, ensure the following functions are included under Settings > Styling > Custom Attributes in the close button when closing the OSM campaign:

• MoeOsm.trackDismiss();
• MoeOsm.dismissMessage();